Flwid Product Experience Consulting inc., doing business as Flwid, 364 rue des Chutes-Wilson, Saint-Jérôme, J7Y 5K7, Quebec, Canada.
 

Our person in charge of the protection of personal information (Privacy Officer) is Jean-François Valois, reachable at privacy@flwid.ca.

• Identity and contact details (name, email, phone, company, job title): you provide them through the contact form or appointment booking.

• Content of your messages (text of your request, attachments): you write to us or fill in a form.

• Browsing data (IP address, device and browser type, pages visited, referral source): collected automatically, through cookies.

• Client account opening (name, email, phone, company, job title): you write to us or fill in a form.
   

We collect only the information needed for the purposes described above. We do not knowingly collect information about minors.

• Respond to your requests and propose our services (identity, contact details, message content).

• Schedule a meeting or call (identity and contact details).

• Understand how the site is used and improve it (browsing data).
   

*Non-exhaustive list.

We do not use your information for any other purpose without your consent, unless the law allows it.

We collect information through the contact form on the site, appointment booking (email), through a third party and cookies.

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Essential cookies. They make the site work. They are always active.

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Non-essential cookies (analytics, marketing). They are activated only with your consent, given through the banner shown on your first visit. You can change your mind at any time using the consent settings at the bottom of the page.

Internally. Only Flwid’s leaders and authorized staff have access to the extent needed for their duties.

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Service providers. We use technology service providers to run our business and our website, for example for website hosting, visit analytics, sending emails and newsletters, receiving forms, scheduling appointments and storing documents. These providers have access only to the information needed for their service and are bound by contract to protect it.

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Technology partners. As part of a collaboration, we may share information with technology partners. We do so only when it is necessary for that collaboration, under a written confidentiality agreement and, where the law requires it, with your consent.

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Hosting outside Quebec. Some of our providers and partners may host or process information outside Quebec, including outside Canada. In that case, we assess the risks before the transfer, as the law requires.

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We do not sell your information. We may also disclose it if the law requires it.

We keep your information for as long as needed to fulfil the purposes for which it was collected. Once those purposes have been met, we destroy or anonymize it, unless the law requires us to keep it longer.

We apply security measures appropriate to the sensitivity of the information, including multi-factor authentication, device encryption, restricting access to people who need it, regular backups and contracts with our providers.

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No method is infallible. In the event of an incident presenting a risk of serious injury, we notify the people concerned and the Commission d’accès à l’information, as the law requires.

At any time, you may:

• request access to the information we hold about you;

• request correction of information that is inaccurate, incomplete or equivocal;

• withdraw your consent to the use of your information;

• request deletion of your information, where the law allows.

To exercise these rights, write to privacy@flwid.ca. We acknowledge receipt and reply in writing within 30 days. We may ask you to confirm your identity.

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If you believe we have not respected your rights, you may file a complaint with the Commission d’accès à l’information du Québec.

We update this policy when our practices change significantly (new tool, new form, new purpose). The date of the last update appears at the top of the page.

Jean-François Valois, person in charge of the protection of personal information, Flwid Consultants Expérience Produit inc., 364 rue des Chutes-Wilson, Saint-Jérôme, J7Y 5K7, privacy@flwid.ca